Setup Instructions

You can use a variety of email programs to access your email account

Access Your Account Using IMAP or POP Email Programs

Instructions for Windows-Based Email Programs

Instructions for Mac-Based Email Programs

Instructions for POP3 and IMAP4 Programs

If the program you’re using isn’t listed above, use the following information to
set it up to get your email:

  • User name Enter your user name (for example,
  • Password Enter your password.
  • Authentication Use the same user name and password to authenticate with the incoming or outgoing (sending) email server. Don’t use “Secure Password Authentication”.
  • Server names, port numbers and encryption methods Before
    you set up a POP3 or IMAP4 email program, you need to look up your own POP3, IMAP4 and SMTP server settings.  To find your server settings, sign in to your email account using Outlook Web App. After you sign in, click Options > See All Options > Account > My Account > Settings for POP, IMAP and SMTP access.The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Protocol Settings page under POP setting or IMAP setting, and SMTP setting.

What else do I need to know?

  • Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are methods to help secure communications between your computer and the email server. Some email programs refer to SSL or TLS as “encryption”. In most email programs, you need to open an “Advanced” setting or tab to set SSL for POP and IMAP connections and TLS for SMTP connections.
  • Your email program may automatically try to use port 110 if you’re using POP or port 143 if you’re using IMAP. If your email program shows port 110 or 143, be sure to select SSL encryption. Then, enter a port number of 995 to replace the default port number (110) if you’re using POP or a port number of 993 to replace the default port number (143) if you’re using IMAP.
  • Your email program may automatically try to use server port 25 for SMTP. If your email program shows port 25 for SMTP, be sure to select TLS encryption.  Then, enter 587 to replace the default port number, which is set to 25.
  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through POP3 or IMAP4 will fail if you haven’t registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your POP3 or IMAP4 program. For more information about how to sign in to your account using Outlook Web App, seeHow to Sign In to Your E-Mail Using a Web Browser.If you have trouble signing in, email us.